Shipping & Returns

Once an order has been placed and checkout has been completed an order confirmation will be sent with details of the purchase to the customer's provided email address. 

All orders will be despatched within two working days of receipt. Orders under 2kgs will be despatched by Royal Mail 2nd class with delivery confirmation, and orders over 2kgs will be sent by courier. Delivery estimates are 2/3 days from despatch for Royal Mail 2nd class and 3/5 days from despatch for courier orders.

 

We accept returns within 30 days of customer receipt of the order. Returned orders made after the 30-day period will not be accepted. Returns must be accompanied by a fully completed returns form which is included with the order, or one can be downloaded from here

Items must be returned in the original unworn condition with any tags and packaging included. Used or dirty items will not qualify for a refund.

Return postage is payable by the customer and we would suggest that the parcel is sent by a tracked service.

Refunds, minus the original shipping cost, will be processed for returned items within seven working days of receipt.

If you wish to contact us about an order or return, please e-mail info@greathounds.co.uk